General terms and conditions (AGB`s)


General All services provided by Emizaj to the customer are exclusively based on the following general terms and conditions. Deviating regulations have only validity if they were agreed between Emizaj and the customer in writing.

Conclusion of contract

2.1 The offers of Emizaj on the Internet represent a non-binding invitation to the customer to order goods in the online store.

2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.

2.3 By accepting the GTC, the customer confirms that he is at least 18 years old, regardless of the date of birth deposited. We reserve the right to request a copy of the identity card.

Delivery times

3.1 Provided that all items are available from stock, orders are processed and shipped within 24h to 48h on weekdays. Weekend orders are usually processed and shipped on Monday. Delivery is made exclusively within Switzerland and Liechtenstein.

3.2 The delivery time within Switzerland is usually 1 to 5 working days. If an item is not available at short notice, we will inform you by e-mail about the expected delivery time.

3.3 In the event of delays in delivery, such as force majeure, traffic disruptions and orders from higher authorities, as well as other events for which we are not responsible, no claim for damages can be made against us.

3.4 We have no influence on faulty dispatch by the Swiss Post. With the dispatch or the delivery information of the Swiss Post about the corresponding tracking number of the respective order, our service is considered as provided.

Packing and shipping costs The shipping costs are according to our information under "Delivery and shipping costs".


5.1 All stated prices are final prices, which include the statutory value added tax.

5.2 Until full payment, the delivered goods remain our property. If the agreed payment deadlines are exceeded, we reserve the right to charge reminder and processing fees.

5.3 In case of payment at the post office counter, the fees are to be borne by the customer. The incurred fees are not covered by Emizaj and must be added to the invoice amount. Information about the amount of these fees must be obtained by the customer at the appropriate post office counter. Orders for which the invoice amount does not match the paid amount will be shipped only after additional payment of the missing balance.

6.Return Policy Unused items may be returned in their unopened original packaging within 7 days of delivery. The customer is responsible for the shipping costs for the return. Please contact us briefly via contact form or e-mail before returning the goods.

7.Right of withdrawal and cancellation policy The instruction about your right of withdrawal and the cancellation policy are attached as an appendix and are part of these terms and conditions.

8.Warranty If transport damage to the goods is detected, the recipient must immediately report the damage to the carrier (shipping service). Other recognizable transport damages have to be claimed to us in writing within 5 days after receipt of the goods at the latest. We shall not be liable for defects which have arisen as a result of incorrect handling, normal wear and tear or through external influence. In the event of repairs to the goods carried out by the customer or by third parties without our written consent, the warranty claim against us shall expire.

Limitation of liability

9.1 Unless otherwise stated below, further claims of the customer, regardless of the legal grounds, are excluded. Therefore Emizaj is not liable for damages, which did not occur at the delivery item itself; especially Emizaj is not liable for the loss of profit or for other financial losses of the customer. As far as the contractual liability of Emizaj is excluded or limited, this is also valid for the personal liability of employees, representatives and assistants.

9.2 The above limitation of liability does not apply if the cause of damage is based on intent or gross negligence or if there is personal injury. Furthermore, it shall not apply if the customer asserts claims regulated by law. The provisions of the Product Liability Act remain unaffected.

9.3 If Emizaj negligently violates an essential contractual obligation, the obligation to pay compensation for material damage is limited to the typically occurring damage.

9.4 If the supplementary performance is carried out by way of replacement delivery, the purchaser is obliged to return the first delivered goods to Emizaj within 30 days at his expense.

9.5 The return of the defective goods has to take place according to the legal regulations. Emizaj reserves the right to claim damages under the conditions regulated by law.

Data protection

10.1 The data provided by the customer will be used by us exclusively for the processing of orders and will be treated as strictly confidential. However, we reserve the right to use the data to check the postal correctness as well as for credit checks.

10.2 The access data for the customer login, which are transmitted to the customer on request, are to be treated strictly confidentially by the customer since we do not take over any responsibility for the use and application of these data.

Copyright All third-party logos, images and graphics displayed are the property of the respective companies and are subject to the copyright of the respective licensors. All photos, logos, texts, reports displayed on these pages, which are our own developments or have been prepared by us, may not be copied or used in any other way without our consent. All rights reserved.

Other A claim for damages because of no longer available articles can not be asserted against us. We reserve the right to change prices of individual articles.

Validity of the general terms and conditions With an order the general terms and conditions of Emizaj are accepted. If a provision of these terms and conditions, for whatever reason, is void, the validity of the remaining provisions shall remain unaffected. Verbal agreements require written confirmation. Place of performance and jurisdiction is, unless otherwise provided by law, the registered office of Emizaj.